Repairs, without the chase.
The always-on maintenance desk for small landlords.RafterPing turns tenant messages into triaged, trackable work orders — then keeps everyone in the loop until the job is done.
For independent landlords and letting agents managing 1–50 properties.
Photos & context
Triage & owner
Updates to close
Photo attached
Boiler cupboard
Assigned
Westside Heating
Less admin. Better follow-through.
One desk for the messy middle.
Maintenance gets expensive when small details live in five different conversations. RafterPing gives every repair a clear path from first message to finished job.
A useful brief beats another round of “can you send that photo again?”
Collect the useful bits
Tenant requests, photos, access notes, and the detail a contractor actually needs.
Triage before panic
Potential emergencies rise quickly. Routine jobs get a clear next step and owner.
Keep the loop closed
Automatic updates keep tenants, owners, and contractors moving in the same direction.
The RafterPing loop
From “something’s wrong” to “all sorted.”
The desk handles the handoffs that usually land back on the landlord: clarifying the issue, coordinating the fix, and making sure the update actually goes out.
A request lands
RafterPing captures the issue, the photos, and the context before anything gets lost.
The desk makes sense of it
Urgency is categorized, possible emergencies are surfaced, and the work order takes shape.
The right person moves
Approved local contractors get a useful brief, while owners stay clear on what happens next.
Everyone gets closure
Progress updates keep arriving until the repair is resolved — not just until someone replies.
A calmer way to run the repair queue.
RafterPing is for operators who want enterprise-level follow-through without adopting enterprise property-management software.
RafterPing / maintenance, kept moving